Causeway Point from 1,711 sq. ft. to 2,787
sq. ft., to improve customer experience.
Demonstrating its close collaboration with
StarHub, Planet Telecoms and StarHub
jointly opened CONNECT’ON, a first-of-its-
kind retail store in Nanyang Polytechnic
to provide students with hands-on retail
operations experience. With the various
retail store additions, the division, through
its two subsidiaries, now operates a total
of five StarHub Platinum Stores, three
Samsung Experience Stores, and five
Planet Telecoms retail outlets throughout
Singapore.
The division’s excellence in business and
customer service was given recognition
with its success in garnering five StarHub
awards namely (i) Sales Excellence Award
2015 – Planet Telecoms Pte Ltd, (ii) Star
Achiever Award 2015 – Planet Managed
Services Pte. Ltd., (iii) Platinum Shop
Award Top Sales (Mobile) – Causeway
Point, (iv) Platinum Shop Award Top Sales
(E&S) – Causeway Point, and (v) Best NPS
Award 2015 Platinum Shop – IMM.
INFO-COMMUNICATIONS
TECHNOLOGY SERVICES (“ICT”)
ICT division registered a strong FY2015.
Revenue grew by 8.6% year-on-year to
S$109.6 million on account of higher
enterprise solutions sales and higher
number of project completions. Operating
PBT climbed 50.0% to S$1.5 million due to
lower operating expenses, partially offset
by lower gross profits. Excluding the
amortisation of intangible assets arising
from acquisitions and interest accretion,
operating PBT for FY2015 was maintained
at S$2.5 million. ICT division contributed
revenue and operating PBT of 18.9%
and 11.7% to total Group revenue and
operating PBT respectively.
The division continued to build its portfolio
in the public sector and enterprise space
through a series of project wins, more
notably amongst which, are those in the
cloud and Internet of things (IOT) space. It
played an integral role in Singapore’s 2015
General Elections after being awarded the
tender for Call Centre Solution Services
by the Elections Department and was also
selected as an Alcatel-Lucent fulfilment
partner for the supply of Network
Access Control solution to the Singapore
government. The division cemented its
market leading position in the contact
centre and unified communications space
by winning several projects from major
players in the hospitality, healthcare
and finance industries. It also enhanced
its suite of distribution line-up with
the addition of HP Enterprise Wired
and Wireless products into its product
offerings.
The division was also accorded recognition
by partners through several awards to its
subsidiaries. S&I Systems was awarded
(i) Oracle’s “Primavera Global Business
Unit Japan and Asia-Pacific FY2015 Most
17
TELECHOICE INTERNATIONAL LIMITED
2015 ANNUAL REPORT
OPERATIONS
REVIEW
