| Front Cover Page | 1 |
| Contents | 2 |
| Corporate Profile | 3 |
| Segmental Highlights | 4 |
| Financial Highlights | 5 |
| Letter To Shareholders | 8 |
| Board Of Directors | 10 |
| Executive Management | 14 |
| Operations Review | 17 |
| Sustainbility Report | 22 |
| Planet Touchpoints | 25 |
| Group Structure | 26 |
| Corporate Information | 27 |
| Corporate Governance | 29 |
| Financial Contents | 42 |
| Group Financial Review | 43 |
| Directors' Statement | 48 |
| Independent Auditors' Report | 55 |
| Statements of Financial Position | 57 |
| Consolidated Income Statement | 58 |
| Consolidated Statement of Comprehensive Income | 59 |
| Consolidated Statement of Changes in Equity | 60 |
| Consolidated Cash Flow Statement | 62 |
| Notes to the Financial Statements | 63 |
| Supplementary Information | 121 |
| Shareholdings Statistics | 122 |
| Notice of Eighteenth Annual General Meeting | 124 |
| Proxy Form | 131 |
| Back Cover Page | 136 |